SZERVIZ Kft.
Általános Szerződési Feltételek
Utolsó frissítés: 2026. szeptember 18. - ÁSZF 260918_001
1. Operating principles and legal status of Szerviz Kft.
During its activities, Service Ltd. strives to ensure that the fault reported by the customer regarding the device received for repair is professionally investigated and – if the legal, technical and economic conditions exist – repaired. The basic principle of Service Ltd. is to find a technically correct, legal and humanly acceptable solution to the customer's problem, while at the same time only assuming obligations that are permitted by the relevant legislation, manufacturer's regulations and professional rules.
In warranty and guarantee cases, Service Ltd. acts as a repair service. Service Ltd. carries out the technical inspection and repair on the instructions of the manufacturer, distributor or the company responsible for fulfilling the given warranty obligation; this does not in itself make it the seller of the original sales contract. At the same time, Service Ltd. fulfills all obligations that are directly imposed on the repair service by the applicable legislation.
If Szerviz Kft. sells a product in its own name – including sales in its own web store – it acts as a seller with respect to the given sale and fulfills the legal obligations incumbent on the seller.
In the case of a cost-reimbursed repair, Szerviz Kft. is responsible for professionally assessing the technical condition of the device, determining the possible repair and informing the customer accordingly. The customer decides on the cost-effectiveness of the repair and acceptance of the price offer.
2. Definitions
Service Provider / Service: Service Ltd., which provides warranty, guarantee and cost-reimbursed repair, inspection and related services.
Customer: any natural person, legal entity or other organization that uses the service of Service Ltd. or enters into a repair or related legal relationship with Service Ltd.
Consumer: a natural person customer who qualifies as a consumer under the applicable laws.
Repair service: the capacity of Service Ltd. in which it carries out the inspection and repair of the device on behalf of the manufacturer, distributor, seller or other company responsible for fulfilling the warranty obligation.
Warranty / warranty repair: a repair that Service Ltd. carries out free of charge for the eligible customer in accordance with the applicable laws, manufacturer's conditions and the instructions of the client.
Cost-reimbursed repair (KP repair): any inspection, repair or related service the cost of which is borne by the customer.
Inspection fee: in the case of a cost-reimbursed repair, a fee charged for the discovery of the device's fault, the determination of repairability and the expected repair cost, currently in the gross amount of HUF 8,000.
Quote: information provided to the customer based on the results of the inspection about the planned repair, its expected cost and - if possible - its expected duration.
Related service: additional service related to the inspection or repair, in particular transport, storage or other separately ordered services.
3. Warranty and guarantee repairs
Service Ltd. acts as a repair service in warranty and guarantee matters. The consumer may also assert his claim for repair directly with Service Ltd., if Service Ltd. is a designated or authorized repair service for the given product.
The failure of the device within the warranty period does not in itself mean that the defect is of warranty origin. The existence of the administrative conditions for warranty entitlement and the warranty nature of the specific failure are separate issues. During the technical inspection of the device, circumstances may be revealed that exclude free repair.
If the defect is not covered by the warranty or manufacturer's warranty, free repair may be rejected. In such a case, Service Ltd. may offer a cost-reimbursed repair, which may only be carried out with the customer's approval.
In the event of a legitimate warranty claim, Szerviz Kft. will carry out the repair in accordance with the applicable laws, the manufacturer's professional regulations and the provisions applicable to the repair service. The purpose of the repair is to professionally eliminate the warranty defect complained about or discovered in connection with the inspection; the repair does not constitute a complete renovation of the device or a condition guarantee covering all parts of the device.
Szerviz Kft. will strive to carry out the repair within a maximum of 15 days. If the expected duration of the repair exceeds 15 days, the consumer will be informed of the expected duration of the repair. If it is determined during the first repair of the device that the device cannot be repaired, the repair is expected to take longer than 15 days, or the repair is not possible within 30 days, Szerviz Kft. will notify the company responsible for fulfilling the warranty obligation in accordance with the applicable laws and will also provide the customer with the necessary information.
The replacement, the refund of the purchase price, the fulfillment of other claims related to the purchase contract are, as a rule, not the responsibility of the repair service, but of the company obligated to do so in the given legal relationship. A replacement certificate, replacement voucher, technical expert opinion or other similar document may only be issued if the technical, legal and manufacturer's conditions for it are met. Szerviz Kft. does not issue a certificate or expert opinion with content that does not match the actually established technical facts.
In the event of the conditions specified in the relevant legislation, which entitle the device to on-site repair or to delivery and return, Szerviz Kft. shall act in accordance with the rules governing the repair service. The duration of the delivery may be a separate process preceding the actual arrival of the device at the service.
3.1. Online error reporting and acceptance of the GTC
The purpose of the online error reporting interface on the website is to prepare the administration, to electronically request the customer and device data, the reported error, and the documents and photos necessary for checking the warranty entitlement.
Sending the online error report does not in itself mean the physical receipt of the device by Szerviz Kft., the start of the repair, or the final acceptance of the warranty nature of the reported technical error. The legal effect of the online report is determined in all cases by the applicable laws; these GTC do not limit the rights of the consumer under the law.
The actual technical inspection and repair of the device can only begin when the device is at the disposal of Szerviz Kft. In the case of personal delivery, this is the time of receipt of the device. In the case of delivery or courier, the arrival of the device at the service may take additional time.
The online error reporting form can only be sent after accepting these GTC. By sending the electronic notification, the client declares that he/she has read these GTC prior to sending it, has accepted its provisions, and that the data provided by him/her is true.
3.2. Processing and confirmation of online error reports
Service Ltd. processes the data provided in the received online error report and the attached documents and strives to provide feedback on the report by e-mail within two working days.
In the first stage of the administration, Service Ltd. checks from an administrative point of view, based on the submitted documents, the purchase receipt, the device identification data, the date of purchase and other available information, whether the device is within the warranty or manufacturer's warranty period according to the available data, and whether the data necessary to process the claim is available. It sends a confirmation of the result by e-mail or - if necessary - a notice to remedy the deficiency.
The administrative confirmation does not constitute a final determination that the specific failure is of warranty origin. The examination of the technical conditions for warranty repair takes place after the device has been received by the service. If during the inspection a technical condition, damage, reason for use or other exclusionary circumstance is revealed, based on which the free warranty repair cannot be performed, Szerviz Kft. will inform the customer separately.
It is the customer's responsibility to use a working and correctly specified e-mail address when reporting a defect online, and to monitor the messages received there. The customer should also check the junk, spam or promotion folder of the electronic mail system. Szerviz Kft. is only liable for the consequences of a delay resulting from an incorrectly specified or unmonitored e-mail address within the scope prescribed by law.
4. Expense-reimbursed cash repairs
In the case of a cost-reimbursed repair, Szerviz Kft. acts based on the customer's order. The inspection fee is HUF 8,000 gross. The inspection fee is payable for the discovery of the device's defect, the determination of repairability and the necessary repair, and may be charged even if the customer ultimately does not order the repair.
After the inspection, Szerviz Kft. provides a price quote based on the available technical information. The repair - except in cases agreed upon in advance - begins after the customer's express approval.
If an additional, undetectable defect or circumstance arises during the repair that significantly increases the previously announced repair cost, Szerviz Kft. will inform the customer of this and request further approval to continue the work.
Szerviz Kft. may provide professional information on whether the repair seems economically reasonable, but the customer decides whether to order a cost-reimbursed repair. The customer has the right to consider the repair from an economic, environmental, usage or other personal perspective.
The condition for the release of the device is the payment of the repair fee, inspection fee and any related fees that may have arisen and are legally charged.
5. Data, user settings and factory reset
During repair or inspection, data, settings, applications, pairings and personalized configurations stored on the device may be deleted, changed or lost. This may include in particular the map, room layout, prohibited zone and cleaning program of robot vacuum cleaners; the channel list, picture, sound and network settings of the television; the user profile and beverage settings of coffee machines; and any other data or configuration stored in the device's memory.
It is the customer's responsibility to ensure that the data, settings and configurations that are important to them are saved before handing over the device - if technically possible. Szerviz Kft. does not provide data backup, data retention or user configuration restoration services.
Professional inspection or repair may require, among other things, software or firmware updates, factory resets, memory, control unit or motherboard replacements, re-pairing or other operations that partially or completely restore the device to its factory or default state.
To the extent permitted by law, Szerviz Kft. assumes no liability for any user data and settings lost, changed or deleted as a result of repair, inspection, necessary update, component replacement or factory reset.
6. Storage and unclaimed devices
Service Kft. will notify the customer of the completion of the repair or the availability of the device at one of the provided contact details. The customer is obliged to take over the device within a reasonable time after the notification, as a rule within 30 days.
If the device is not taken over within the above period, Service Kft. may charge a storage fee. In the practical application of the storage conditions, Service Kft. strives for fairness and flexible administration, but at the same time reserves the right to enforce the justified storage costs against the customer, especially in the case of a long delay of several months.
7. Responsibility and isolation of individual error symptoms
The liability of Szerviz Kft. extends to the actual repair work performed and to the components installed within the framework of the given repair in accordance with the applicable laws and the applicable warranty and contractual conditions.
A new defect that occurs later, regardless of a previous repair, affecting another component, module or operating unit, does not in itself mean that the previous repair was performed incorrectly. A phenomenon that was not recognizable at the time of the repair, could not be reproduced, or developed later for other reasons cannot automatically be considered a defect of the previous repair.
Szerviz Kft. will also examine such cases on its merits and strive to find a reasonable, technically justified and, if possible, cost-effective solution in cooperation with the customer. However, this flexible administration does not mean that it is accepted as liable for a new failure that is not related to the previous repair; Szerviz Kft. is solely liable for the work actually performed and its obligations under the law related to it.
8. Complaints handling
The customer may make a complaint orally or in writing – in particular by post or e-mail. Szerviz Kft. shall examine the complaint communicated orally as soon as possible and remedy it as necessary.
In the case of a written complaint, Szerviz Kft. shall strive to provide a substantive response within the shortest possible time after receipt, typically within a few days. Szerviz Kft. aims not to routinely use the maximum response deadline provided by law. The response shall always be provided within the deadline specified in the applicable law at the latest.
If the verbal complaint cannot be resolved immediately, or if the law so requires, Szerviz Kft. shall record the complaint in the minutes and proceed in accordance with the relevant complaint handling rules.
The handling of complaints shall not affect the customer’s rights based on law. However, Service Ltd. can only act within the framework of the applicable laws, the actually ascertainable technical facts and these GTC.
9. Final provisions, enforcement
These GTC are valid for an indefinite period and shall apply from the date of publication determined by Szerviz Kft. Szerviz Kft. is entitled to amend the GTC within the framework of the applicable laws. The version in force at any time is available on the official website of Szerviz Kft.
The customer may primarily contact Szerviz Kft. directly with a complaint. If the consumer dispute cannot be resolved through direct negotiation, the consumer is entitled to initiate proceedings before a conciliation body. The details of the Budapest Conciliation Body as the competent body according to the registered office of Szerviz Kft. are indicated in the final GTC; in addition, the consumer is entitled, according to the law, to contact the competent conciliation body based on his place of residence or residence.
The consumer may also contact the competent consumer protection authority with a consumer protection report. The contact details of the consumer protection authority governing Szerviz Kft. are included in the final GTC.
The use of a conciliation board or consumer protection procedure does not exclude the enforcement of rights in court. In the event of a legal dispute - if the parties cannot resolve it in any other way - the court with jurisdiction and competence shall act.
In matters not regulated in these GTC, the provisions of Hungarian legislation in force at all times shall apply.
Szerviz Kereskedelmi és Szolgáltató Ltd.
Registered at Hungary - 1117 Budapest, Karinthy Frigyes street 15.
Hungarian tax number: 10618251-2-43
Community tax number: HU10618251
Company registration number: 0109079810
Customs identification number: HU0000267847(EORI) HU0000267847(VPID)
HUF bank account number: K&H Bank Zrt. - 10200878-31514561
EUR bank account number: K&H Bank Zrt.- HU96 1040 0872 4955 4948 5450 1029
BIC SWIFT code: OKHBHUHB
Chemicals sales license identifier: V-725-8/2019
Consumer Protection Authority
In case of violation of consumer protection laws, the consumer may contact the regionally competent consumer protection authority.
The competent authority according to the registered office of Szerviz Kft. is:
Budapest Metropolitan Government Office – Consumer Protection Department
Address: 1117 Budapest, Prielle Kornélia utca 4/B.
Telephone: +36 1 450 2598
E-mail:
Conciliation board procedure
If the consumer dispute between the Consumer and Szerviz Kft. cannot be resolved through direct consultation with Szerviz Kft. or complaint handling, the Consumer is entitled to initiate conciliation board proceedings.
The task of the conciliation board is to attempt to resolve the consumer dispute between the consumer and the business out of court, primarily by reaching an agreement between the parties. The conciliation board proceedings are free of charge for the consumer.
The Consumer may contact the competent conciliation board according to his/her place of residence or stay. The following regional conciliation boards operate in Hungary:
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E-mail:
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Telefon: +36 22 510 310
E-mail:
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Illetékességi terület: Győr-Moson-Sopron, Vas és Zala vármegye
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Telefon: +36 96 520 217
E-mail:
Honlap: https://www.bekeltetesgyor.hu
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Illetékességi terület: Hajdú-Bihar, Jász-Nagykun-Szolnok és Szabolcs-Szatmár-Bereg vármegye
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Telefon: +36 52 500 743; +36 52 500 745
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Illetékességi terület: Pest vármegye
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Telefon: +36 1 792 7881
E-mail:
Honlap: https://www.panaszrendezes.hu